Shipping Time

  • Processing an order generally takes 1-2 business days, shipping time is generally 5 – 30 business days.
  • We can ship to virtually any address in the world.

Returns

  • You may return most new, unused items within 48 Hours of delivery for a refund. (Email: [email protected])
  • WE DO NOT ACCEPT RETURNS FOR USED PRODUCTS.
  • Used products that are returned will be disposed of and no refund will be administered.
  • If the return is not due to a faulty, damaged or otherwise broken product, then you will be required to pay the return shipping fee.
  • You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 14 business days (AU)), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
  • If you choose to return an item for refund, TAG will require you pay return shipping fees. TAG will refund the total product cost excluding the original shipping charge.

Guaranteed Lost/Stolen Delivery Protection

Shipping Insurance Policy

Lost/Stolen Delivery Protection Guarantees you a quick free replacement if your package is lost in the shipping network or even stolen off your porch!
Must be reported within 24 hours of tracking delivery confirmation

Email [email protected] immediately with your order# and description of situation.

Eligible For Reshipment when:

  • Lost Shipment (Never Delivered)
  • Stolen Shipment (Porch Thieves)
  • Damaged Product (TAG already covers all products against transit damage)
  • Must be reported within 24 hours of tracking delivery confirmation
  • Reshipment must be identical order contents.

Refund Policy

  • This insurance policy does not offer a refund but instead it provides a free replacement order for the lost/stolen goods.
  • Only in the event where the original ordered item(s) are out of stock may the order be fully refunded (minus the insurance fee).

Eligible For Full Refund when:

  • Lost/Stolen Shipment (Original Product(s) is out of stock)
  • Damaged Product (TAG already covers all products against transit damage)
  • Must be reported within 24 hours of tracking delivery confirmation

Please Note

This is NOT a Warranty. Shipping Insurance will only cover your order during transit.